Frequently Asked Questions

Please find the answers to the most frequently asked questions about Ascension Peptides and our products.

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CUSTOMER SUPPORT

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COMMON QUESTIONS

Most Popular Questions

General Peptide Information

What are research peptides.

Research peptides are short chains of amino acids used by scientists and researchers to study various biological processes. They are not intended for human or veterinary use.

How should i store peptides once i receive them?

Peptides should be stored in a cool, dry place, preferably in a refrigerator at temperatures between 2-8°C. For long-term storage, peptides can be kept in a freezer at -20°C. Always ensure that the peptides are tightly sealed to avoid moisture.

We cannot provide any information on dosage or administration for the products we sell. Our peptides are intended strictly for in-vitro laboratory research purposes only and are not approved for human or veterinary use.
 
The products sold on this website are not drugs, foods, or cosmetics, and they should not be misbranded, misused, or mislabeled as such. Because these are for research purposes only, they are not intended to diagnose, treat, cure, or prevent any disease.
 
Any discussion of dosage, administration, or human/veterinary use is strictly prohibited. We reserve the right to refuse service to anyone who we suspect may be misusing our products.

Order Process

How do i place an order?

To place an order, simply browse our catalog, select the peptides you need, add them to your cart, and proceed to checkout. You will need to provide your shipping and payment details to complete the process. After which our payment details for the preferred payment shall be emailed to you.

Can i modify or cancel my order after it has been placed?

It is possible, but we cannot guarantee it due to the speed of the shipment. Please contact our customer service team as soon as possible to make any changes.

Payment and Billing

What payment methods do you accept?

We accept various payment methods including  Paypal, Cashapp, Venmo, Zelle, Crypto Currency and bank transfers. Detailed payment options will be provided at checkout.

Will i receive an invoice for my order?

Yes, an invoice will be emailed to you once your order has been confirmed. You can also access your invoice through your account on our website.

Shipping and Delivery

How long does shipping take and what are the shipping cost?

Shipping times and costs vary depending on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for faster delivery. Shipping costs will be calculated at checkout.

What do i do if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact our customer service team within 48 hours of receipt. We will arrange for a replacement or a refund as needed.

Affiliate Program

Do you have an affiliate program?

Yes, Ascension Peptides offers an Affiliate Program with industry-leading commission structure, multi-tier network opportunities

Visit the Program Program page

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